Dubai launches "Salama": an AI platform to simplify visa services

Horacle
March 19, 2025
2:46 pm

Dubai continues to reinforce its leading position in innovation and digital transformation with the launch of Salama, an artificial intelligence-based platform designed to revolutionize visa and immigration services. This initiative is part of the government's strategy to modernize and digitalize public services, facilitating access to information and administrative procedures for residents and visitors to the UAE.

Through the use of artificial intelligence and automation, Salama promises to optimize the efficiency of immigration services, reducing processing times and improving the user experience.

An innovation for administrative procedures

Salama has been developed to simplify and speed up the visa process by integrating an intelligent virtual assistant. It is capable of guiding users through every stage of their application, providing instant answers to the most frequently asked questions.

Whether you're applying for a tourist visa, residence or work permit, Salama makes it easy to obtain clear and detailed information, while facilitating the submission of the necessary documents. The aim is to reduce errors and misunderstandings that can often lengthen processing times.

What's more, the platform is designed to be accessible via both government websites and mobile applications, guaranteeing round-the-clock availability of services.

Advanced features for efficient visa management

With Salama, the Dubai government aims to radically modernize the experience of visa applicants. Features include:

1. An intelligent virtual assistant

Salama is equipped with artificial intelligence capable of answering users' questions in real time, whether about eligibility criteria, required documents or processing times. This digital assistance replaces long waits at counters and reduces the need to contact customer service.

2. Real-time tracking of requests

Thanks to the platform, users can track the status of their visa application in real time, receiving instant updates on every stage of the process. This provides greater transparency and avoids the uncertainties often associated with administrative procedures.

3. Personalized recommendations

Salama analyzes applicants' profiles and offers them information tailored to their specific situation. Whether for a visa renewal, a first-time application or a change of status, the platform offers tailor-made advice to simplify the process.

A positive impact on efficiency and user experience

The introduction of Salama marks a significant step forward in the digitization of immigration services in the United Arab Emirates. The automation of many administrative tasks reduces the workload of government employees, enabling them to concentrate on the more complex cases requiring human intervention.

The initiative also aims to speed up the processing of visa applications, helping to improve user satisfaction. With instant responses and an optimized process, residents and visitors can now obtain their visas more quickly, without having to go through long and tedious procedures.

What's more, by reducing the need for physical contact with immigration offices, Salama helps facilitate access to government services while minimizing queues and administrative paperwork.

Towards the complete digitization of government services

The launch of Salama is part of a wider plan to make Dubai a smart city, where technology is at the service of citizens and visitors alike. This platform is a further step towards the complete automation of government services, a key objective of the Emirati government for the coming years.

By integrating artificial intelligence into administrative services, Dubai is once again demonstrating its commitment to innovation and simplifying the lives of its residents and visitors. This initiative also reflects the country's desire to attract ever more investors, talent and tourists, by offering them smooth and efficient administrative procedures.

Conclusion: a major step forward in visa management

With Salama, Dubai has taken the next step in the modernization of its administrative services. This artificial intelligence platform considerably simplifies the visa process, offering real-time assistance, precise tracking of applications and an optimized user experience.

By reducing processing times and eliminating numerous bureaucratic constraints, Salama improves the accessibility and efficiency of immigration services. This project is part of a wider strategy to digitalize public services, helping to make Dubai a global benchmark for innovation and administrative efficiency.

Thanks to this initiative, the emirate continues to attract talent, investors and tourists, consolidating its status as a preferred destination for living, working and doing business.

Source: Gulf news